FAQ: Volleyball England and the coronavirus
18th March 2020
The COVID-19 coronavirus outbreak is having an unprecedented impact on the activity of Volleyball England.
We’re working as fast as we can to provide solutions to some of the problems that have surfaced as a result and have included a list of answers to some of the most frequently asked questions below.
Which Volleyball England events have been cancelled?
As of 9am on Tuesday, 17th March, all Volleyball England camps, courses and competitions have been cancelled until Wednesday, 20th May. This includes:
- All remaining National Volleyball League games for the 2019/20 season
- The U15’s Last 8s (Due to take place 21st March)
- The Easter camp for Cadet Girls and Boys as well as the Volleyball Futures camp, Junior Beach Men's training and CEV U18 selection, and Coaches Clinic (All of which were due to be run at the National Volleyball Centre between 11th-12th April)
- Cup and Shield finals (Due to take place 25th-26th April)
- All remaining Sitting Grand Prix fixtures (including GP5, GP Semi-Finals, Sitting Volleyball Cup and the GP Finals)
- Coaching and refereeing courses up until 20th May
For non-Volleyball England events, please get in touch with the organiser for updates.
How do I claim a refund on a cancelled event?
If you were booked onto an Easter camp and want to request a refund, please contact email@example.com.
Refunds for sitting volleyball event entry fees can be applied by emailing firstname.lastname@example.org.
If you were booked onto a course, you will be able to transfer this booking to a future course.
There will be no refunds for NVL, cup and junior competitions – this includes NVL, junior and sitting volleyball player registration fees.
Cancelling events will have a significant financial impact on Volleyball England and if you’re able to offer your support by declining a refund or applying for only a partial refund it will be greatly received. This money would go towards the considerable costs that have already been incurred through administration and facilitation work as well as venue bookings.
No doubt some of you will have considered the financial implications of the coronavirus so it is worth stressing that Volleyball England cannot offer refunds for expenses incurred in relation to any events.
How will Volleyball England competitions that were left uncompleted be decided?
We are not yet in a position to advise on the outcome of matches that were not/cannot be contested. We want to ensure that decisions are well consulted and considered, so please be assured that updates will continue over the forthcoming weeks.
Are Hub staff still able to help with such services as club development, DBS checks and funding?
Yes. Our staff are still working hard, just from their own homes. For help with the above, please email email@example.com.
Will Volleyball England’s financial procedures be impacted by staff working from home?
If you send your invoices by e-mail these will be processed as usual. However, if you send invoices in the post then you will now need to send them via email to firstname.lastname@example.org to avoid further delay.
Our team will be working as usual but, in the circumstances, the response time may be slightly slower.
How can I contact Volleyball England about something else?
As of Tuesday, 17th March, all Volleyball England members of staff have been asked to work from home so please do not ring the general office number as we'll be unable to help. We are currently working on getting these calls diverted. The email address for each area of Volleyball England activity can be found by clicking here.
Below is a listed of links to further, general coronavirus guidance that you may find useful:
Advice for employees, employers and businesses: www.gov.uk/government/news/coronavirus-covid-19-guidance-for-employees-employers-and-businesses
Information about the virus and how to protect yourself: www.nhs.uk/conditions/coronavirus-covid-19
Guidance on social distancing: www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people
Guidance on self-isolating for those who may have the coronavirus: www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
Travel advice: www.gov.uk/guidance/travel-advice-novel-coronavirus